Employee feedback is very essential for an organization’s success. It will tell and keep the managers updated about the organization’s strengths and weaknesses. Thus they can work upon them and try to eliminate those weaknesses. It will help them in carrying SWOT (Strength, Weaknesses, Opportunities, Threats) analysis in an organization, thus, contributing to organization’s growth. Employee feedback should be encouraged by the managers as it tells them how motivated and satisfied the employees are in an organization. It tells the managers the reactions of employees to the company’s policies. The employees should be honest enough in giving their views about a particular manager. They should be assured that their suggestions would be taken into consideration. They shouldn’t be hesitant in giving their feedback.
Employees are a mediator between the managers and the customers. They can keep a company informed about customer satisfaction and customer’s traits. They can give suggestions on improvement of goods and services, on what type of training sessions should be conducted in an organization for the employees, on how can their working environment be improved, on the perks and benefits which should be given to keep employees motivated. The employees can tell the managers about what they feel about the tasks assigned to them. They can make managers understand that lack of appreciation by managers can lead to less productivity and thus, to slow growth of organization. If the employees feel overburdened with work assigned to them, they can honestly discuss this with their superiors so that their work can be distributed and shared if required. Employee feedback can help measure the outcome of training sessions, the requirements of customers, quality improvement in an organization, etc.
Thus, the managers should encourage employees to give feedback and take it into consideration for the growth and smooth running of their organization.